Information We Collect
Personally Identifiable Information (hereinafter – personal information) is any information that can directly or indirectly identify the person described by such data. There are two ways we collect personal information. The first is the one you voluntarily provide us while registering on our platform or otherwise contacting us. The second category of information is automatically collected data.
Voluntarily Provided Information
This personal information, its extent, and its retention period depend on the context of your interactions with us, your path on our website, and the features you use. It may include the following:
- Your name and contact data. When you register on Chalky Papers, you specify your name, email, phone number, and other related contact data. This information will only be used to process any orders, keep you updated, ask for clarifications regarding your donated papers, or request additional materials.
- Credentials. We store your encrypted login data for your further authentication and account access. Still, our staff cannot access this information. Its application is totally automatic.
- Transaction data. We only work with secure and trustworthy payment systems. No billing details are revealed to third persons. To prevent online fraud, we send your payment receipt and I.D. information for you to verify.
- Phone calls history and chat logs. We make every effort to improve our services. That is why we train our support team using the records of previous interactions with our users.
All this information will be retained for a reasonable period. However, we never store your payment details, transactions, bank accounts, or credit card numbers. We use reliable and reputable third-party contractors to carry out such operations.
We always prioritize the security of the personal information of our users. Still, we insistently ask you to consider that the Internet is not a 100% secure method of electronic transmission. With the help of all reasonable means, we do our best to protect your data and ensure the highest level of confidentiality.
If at any moment you would like to have your records deleted from our website and/or database, please email us at [email protected]. It usually takes us up to two days to delete such information from our records.
Automatically Provided Information
During your visit to chalkypapers.com, we automatically collect certain information about you. It does not directly relate to your identity (like in the case of your name or contact details). The list of the information may vary, but it usually includes the type and characteristics of your device, IP address, browser type, operating system, country, location, language preferences, referring URLs, time of entry to and exit from our website, etc. We mainly need this information to maintain the operability and security of Chalky Papers, but it may also be used for our internal analytical studies and/or reporting.
Legal Basis for Collection of Personal Information
We are entitled to collect and store your personal information for a reasonable period of time due to the following legal basis, as the case may require:
- your express consent for collecting and storing your personal data;
- the requirements of any effective agreements with our users and service providers;
- requirements of the applicable law;
- the reasonable need to protect our website from any form of fraud or malware.
Protection of Personal Information
We make a reasonable effort to protect Nerdy Gang from viruses, security holes, malware, and other similar threats. In particular, we use secured networks to make your presence here safe and pleasurable. If a data breach happens despite all our precautions, we will shortly notify all our visitors, users, and vendors via a standard in-site notification. It will take place within one business day.
Duration of Storage of Personal Information
We will retain your personal information only during the reasonable period to carry out our activity and delete or anonymize it as soon as there is no ongoing legitimate need to process it. Longer retention is possible if required or permitted by the applicable law. If it is impossible to delete or anonymize your personal information (for example, when it has been transmitted to backup archives), we will isolate it from further processing and securely store it until deletion or anonymization becomes possible.
Cookies and Log Files
Chalky Papers uses log files. It is a common practice among online databases. In brief, these files register the visitors’ personal information in order to analyze their activity. It is the information discussed above in the section of Automatically Provided Information. It allows us to operate Chalky Papers, analyze the users’ trends, follow their activity, and calculate the demographic statistics.
Third-Party Providers and Affiliates
From time to time, the correct functioning of chalkypapers.com may require disclosing of your personal information to our third-party providers or affiliates. Such entities may include auditing companies, transaction processing services, and marketing enterprises.
If you have questions on the privacy policies of affiliates or third-party providers, please visit their websites. We bear no responsibility for their advertising methods, personal information storage procedures, or relations with their users.
Privacy of Minors
We never knowingly request personal information from or market our products to children under the age of 16. By using Chalky Papers, you represent and warrant that you are at least 16 or that you are the parent or guardian and consent to using our resource by your minor dependent. Whenever we learn that we have unknowingly collected personal information from users under the age of 16, we will deactivate their accounts and take all reasonable measures to delete such information from our records. If you have learned that we have collected any personal information from children below 16 years of age, please write us at [email protected].